Download Zone

The Download Zone an optional program for 4CLS libraries.  For a small subscription fee a library can provides access for their patrons to e-books and downloadable audio content purchased from Overdrive.

Selection of materials is carried out by members of the Electronic Resources Advisory Committee on a monthly basis.

For more information about the program, contact Megan Biddle.

Troubleshooting

There have been some issues with the Overdrive app and the iOS operating system (Apple devices).  These should all be fixed with an upgrade to the app.  If an update does not fix the problem, try one of the methods below.

When attempting to open an eBook, an error is displayed saying that the eBook has been downloaded or fulfilled by another user or account

This error is displayed when you try to open an eBook that was already opened using another OverDrive account, library card, or Adobe ID. To resolve this issue, please follow these steps:

  1. If the eBook is not on your app bookshelf, skip to step 3.
    If the eBook is on your app bookshelf, tap Edit in the upper-right corner.
  2. Tap the Delete button below the problematic title.
  3. Tap the icon in the top-left corner and select the library from which you originally downloaded the eBook.
  4. Sign into your library account and download the book again.

 

If you see an “eBook Already Fulfilled” error

  1. If the eBook is on your app bookshelf, tap Edit in the top-right corner.
    If the eBook is not on your app bookshelf, skip to step 3.
  2. Tap the Delete button below the problematic eBook.
  3. Go back to your library website and re-add the eBook to your app bookshelf.

If you see a “Fulfillment Failed” error

  1. Open the Home menu by tapping the icon in the top-left corner.
  2. Tap Settings, then Adobe ID.
  3. Tap Deauthorize, then confirm.
  4. Tap Authorize, then Yes.
  5. Go back to your library website and re-add the eBook to your app bookshelf.

 

For any other difficulties, send an e-mail to DownloadZone@4cls.org.